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Tigon Recruiter Software Privacy Policy

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our websites and services offered at www.tigon-recturiter.com (“Services”), but not to the practices of companies we don’t own or control, or people that we don’t manage. We may also share some Personal Information with third parties, but only as described below.

This Privacy Policy also covers our treatment of Personal Information about our customers’ users and other third parties that we receive from our customers and others. If you provide us with any Personal Information about another person, you represent and warrant that you have that person’s consent to do so and that such person has given explicit consent for us to collect, process, use and store their Personal Information for the purpose for which you have sent it to us and as set forth in this Privacy Policy and the Terms of Use.

We do not knowingly collect personal information from anyone under the age of 16. If we learn that we have collected the information from a minor under the age of 16, we will delete that information as soon as possible.

For the purposes of any applicable data protection law (“Data Protection Law”), Tigon Recruiter Ltd. (“Tigon Software”) is the data controller (i.e., the company who is responsible for, and controls the processing of, your Personal Information) for visitors to our website. Tigon commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

What information do we collect and for what purpose?

We gather various types of Personal Information from our users and others, as explained in more detail below, and we use this Personal Information internally in connection with our Services, for example, to personalize, provide, and monitor and improve our Services, to allow you to set up a user account and profile, to contact you, allow others to contact you, and allow you to contact others through the Services, to respond to customer care and other inquiries, to process and fulfill your requests for certain products and services in a better, constantly improving manner, and to analyze how you use the Services.

Information You Provide to Us

When you create a new account to use the Services we will solicit your consent to connect your email account to your new Tigon account (using the OAuth authentication method), thereby providing us with access to your email account, including but not limited to email, contacts, and calendar. Tigon accesses and stores a limited subset of data from your account, including name and email address, to provide you with our Services.

For users authenticating with a Google account; Tigon Software’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements

We DO NOT store the contents of any emails in your inbox except for emails you send in Tigon through sequences, and a candidate’s first reply to a Tigon sequence.

We receive and store any information that you provide to us during your use of the Services. For example, through your account settings, sending emails and InMail, creating lists of contacts, inputting contact information, requests for support through customer care, and otherwise using the Services, we may collect Personal Information such as your name, email address, location and phone number. Certain information may be required to register with us or to take advantage of some of our features. 

In addition, we collect Personal Information you submit to us, for example by completing a form or a survey on our website or participating in a Tigon physical or virtual event. In that case, we may communicate with you, for example by calling you at the phone number you provide or emailing you about your use of the Services. If you do not want to receive communications from us but believe we have your Personal Information, please indicate your preference by sending an email to support@tigon-rectruiter.com.

Information Collected Automatically

Whenever you use the Tigon website or our Services, we automatically receive and record information in our server logs from your browser, which may include your IP address, information about your web cookies, and the page or feature you were interacting with. Cookies are web identifiers we, and other services, transfer to your browser to allow us to recognize your browser when you visit our site. We also use data from your cookies to track when and how often pages on our site and part of our Services are visited. We use this data to customize your experience with our Services and to generally improve our website and Services. You may be able to change the preferences within your browser to limit your acceptance of cookies, but this will prevent you from using some or all features of our Services. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.

Through cookies we place on your browser or device or through our browser extension, we may collect information about your online activity after you leave our Services. Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy. 

Our advertising partners or customers may also transmit cookies to your browser or device, when you click on ads that appear on or through the Services. Also, if you click on a link to a third party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.

We also automatically receive information about communications sent and received using our Services.

Our customers and other third parties may also provide us with Personal Information about our customers’ contacts and others. For example, we may receive Personal Information and other information from our customers, email senders, databases with information relevant to profile URLs and emails submitted to our Services, and other third parties. This information may include, without limitation, contact and other information.

In connection with your use of the Services, we may also collect information created or provided by you, or that we otherwise receive, in connection therewith. For example, if your contacts send messages to you, we may collect and maintain the message data, which may include Personal Information.

We use third party analytics services in order to better understand how our users are engaging with our Services. When a user browses our website or uses the Services, these services may collect the user’s IP address, browser type, and approximate location (based on the IP address). They may also set and access cookies on your computer or other device. In order to refine our understanding of user engagement, we provide these services with a user’s email address (which we collected as part of the user’s account registration process).

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, data storage services, marketing services, and payment processing companies to receive and process your financial transactions for us. In addition, by submitting information on our Site or otherwise using our Services, Personal Information that we process and collect may be transferred between companies, business units and employees affiliated with us and you hereby explicitly consent to trans-border transmission of such information.

We may choose to buy or sell assets, and may share and/or transfer customer and other user information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, merged, reorganized, or if we go out of business, enter bankruptcy, or go through some other change of control or similar event, you acknowledge and explicitly consent that Personal Information could be one of the assets transferred to or acquired by a third party.

We reserve the right to access, read, preserve, and disclose any information that we believe is reasonably necessary to comply with law, legal obligations, regulations, law enforcement, governmental and other legal requests, or court order; enforce or apply our Terms of Use and other agreements; address fraud, security or technical issues; or protect the rights, property, or safety of Tigon Software, our employees, our users, or others.

How do we store and protect your information?

We care about the security of your information and use commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

For individuals based in the EU or Switzerland, we store Personal Information for as long as necessary to fulfill the purposes for which we collect the data (see above under “What information do we collect and for what purpose?”), except if required otherwise by law.

Data storage and transfer

We currently use datacenter facilities located exclusively in the United States. Your information will be stored and processed in the United States or other countries where we decide to maintain datacenter facilities in the future. Regardless of what country you reside or supply information from, you authorize us to use, process and store your information in the United States and any other country where we operate, which may have different rules, regulations and protections regarding privacy than those in your jurisdiction.

When transferring data from the European Union, the European Economic Area, and Switzerland, Tigon Software relies upon a variety of legal mechanisms, including contracts with our users. Tigon Software complies with the EU-U.S. and Swiss–U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the European Economic Area, and Switzerland to the United States.

Tigon Software is responsible for the processing of Personal Information it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Tigon Software complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU and Switzerland, including the onward transfer liability provisions.

Within the scope of our authorization to do so, and in accordance with our commitments under the Privacy Shield, Tigon Software will provide individuals access to Personal Information about them. Tigon Software also will take reasonable steps to enable individuals to correct, amend, or delete Personal Information that is demonstrated to be inaccurate.

Your data rights

Customer Data – Customers provide us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please review the Help Center pages for more information about these choices and instructions.

Individual rights – You have the following rights in respect of your Personal Information that we hold:

Right of access – You can request more information about the Personal Information we hold about you and request a copy of such Personal Information, which includes the categories of Personal Information, the categories of sources from which the Personal Information was collected, what the business or commercial purpose is for the collecting or selling of the Personal Information, and the categories of third parties that the we share your Personal Information with.

Right to rectification – If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.

Right to erasure – The right to obtain the erasure of your Personal Information without undue delay.

Right to restriction – The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the data is contested by you, for a period enabling us to verify the accuracy of that data.

Right to portability – You can ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

Right to object – You have a right to object to processing of your Personal Information based on legitimate interests and direct marketing.

Right to file a complaint – You have the right to lodge a complain about our practices with respect to your Personal Information with the supervisory authority of your country or state.

If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.

Providing your Personal Information may be a requirement necessary to enable your use of the Services, including for the performance of certain services and functionalities offered by our website, such as replying to and managing of request of information, questions, communication or feedback. In the above referenced circumstances, refusal to provide your Personal Information would make it impossible for us to provide the requested services. However, providing your Personal Information for survey, marketing and other profiling purposes is optional; refusal to provide your Personal Information for these purposes will not have any impact on the entering into or performance of the contract. When requested under Data Protection Laws, we will collect your prior consent before proceeding to processing your Personal Information for these purposes.

Retention period

We retain Personal Information for as long as you have an open account with us and for 3 years after you close your account. In some cases we retain Personal Information for longer, if doing so is necessary to comply with any legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify any individual personally.

Legal basis for processing in the EU

In the EU, the purposes for which we process your personal data are:

1.    Where we need to perform the contract we are about to enter into or have entered into with you for the Service;

2.    Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and

3.    Where we need to comply with a legal or regulatory obligation in the EU.

Please contact us at support@tigon-recruiter.com if you need details about the specific legal basis we are relying on to process your personal data where more than one legal basis has been set out.

Will we change the Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well. We post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last updated is identified at the bottom of this page. You are responsible for periodically visiting the Tigon Software website and this Privacy Policy to check for any changes. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

How should you contact Tigon?

If you have any questions about our privacy policy or wish to exercise your rights as an individual, please do so by emailing us at support@tigon-recruiter.com.

 

CCPA Policy

This CCPA Policy is incorporated by reference into the Tigon Privacy Policy, and applies only to California consumers and the Personal Information of California consumers. If you have any questions about whether this CCPA Policy applies to you, please contact us using the methods described in the Privacy Policy. Any capitalized terms not defined in this CCPA Policy have the same meaning given to them in our Privacy Policy and/or the CCPA.

Information We Collect

We have collected the following categories of Personal Information within the last 12 months:

Identifiers

name, business address, email address, telephone number, IP address, publicly visible social media identifiers (handles, user names/IDs, avatars, follower/following counts, publicly visible statuses or biographies)

Customer Record Information

financial information, bank account number, credit card number, debit card number

Internet or Electronic Network Activity

IP address, date and time of visits, pages viewed, links to/from any page, time spent at a site, hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, device identifiers and indicators

Geolocation Data

city, state, country, time zone, latitude and longitude data of the city center of the city in which a company is located

Professional or Employment-related Information

employer, industry, title, role, sub-role, seniority

Please note that Personal Information as defined in the CCPA does not include the following:

  1. publicly available information, as that term is defined in the CCPA
  2. deidentified or aggregated consumer information
  3. information otherwise excluded from the scope of the CCPA

Use Of Personal Information

Tigon used or disclosed the Personal Information we collected for one or more of the following business purposes and objectives within the last 12 months:

  • To directly respond to your requests or inquiries or to otherwise meet the reason for which you provided the information.
  • For our internal operational and administrative purposes, maintaining and servicing your account with us, providing customer service, processing or fulfilling your orders and transactions with us, verifying your information, processing payments, and internal business functions such as accounting and forecasting.
  • For auditing, security, debugging, maintaining the quality and safety of our services, and service performance purposes.
  • To measure traffic and usage activity on our Site for purposes of improving and enhancing the functionality of our Site, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Site.
  • To develop Attribute Data for commercial purposes (see the Section below titled “Sharing and Selling” for more information on the commercial uses of Attribute Data).
  • To undertake internal research and development of our Services.
  • To undertake activities to verify and maintain the quality of our Services and the integrity, accuracy, and completeness of Attribute Data.
  • As necessary to share with our service providers (see the Section below titled “Sharing and Selling” for more information on the service providers and third parties with whom we share Personal Information).
  • To comply with law, legal process, and internal policies and to exercise and defend legal claims.
  • As described to you before or at the time of collection of your Personal Information, or as otherwise permissible under the CCPA.

Sharing And Selling

Disclosures For A Business Purpose

We share Personal Information with the following categories of service providers:

  • Service providers who provide us with critical services such as web hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure (such as cloud computing), customer service, email delivery, security and other auditing, advertising or marketing, and similar services).

Categories of Personal Information that we have disclosed for a business purposes within the last 12 months include:

  • identifiers
  • customer record information
  • commercial information
  • internet or electronic network activity
  • geolocation data (only at the city, state, and country level)
  • and professional or employment-related information

Individual Rights

The CCPA provides California consumers with several individual rights with respect to Personal Information. Note that these rights apply to individual consumers, not to Companies. This section describes those rights in detail and provides information on how to exercise those rights.

Exercising Your Rights

To exercise any of the rights described in this section, please contact us at support@tigon-recruiter.com with

  1. a complete description of your request, including the specific right(s) you wish to exercise
  2. sufficient information about you so we can confirm that your request is a verifiable customer request, including at a minimum your name and email address

Once we have received your verifiable consumer request, we will respond consistent with applicable law. Please note that you may also designate an authorized agent to make a request on your behalf. In order for us to process a request from your authorized agent, we must

  1. confirm that the agent is a natural person or business entity registered with the Secretary of State that you have authorized to act on your behalf
  2. receive from you a copy of the written authorization that provides the authorized agent to act on your behalf
  3. verify your identity by asking you to provide us sufficient information in order to do so

Access And Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of Personal Information within the last 12 months:

      1. categories of Personal Information we collected about you
      2. categories of sources of Personal Information we have collected about you
      3. our business or commercial purpose for collecting that Personal Information (if applicable)
      4. categories of Personal Information we have made available to our customers or partners if any
      5. categories of Personal Information we disclosed to service providers or third parties, and the categories of those parties, for a business purpose, if any
      6. the specific pieces of Personal Information we have collected about you in a readily useable format that allows you to transmit it to another entity.

Please note that, with respect to the information described in (1), it will be the same information as can be found in our Privacy Policy (including this CCPA Policy).
Deletion Rights
You have the right to request that we delete Personal Information about you that we have collected, subject to certain exceptions.
Right to Opt-Out of Sales of Personal Information
You have the right to direct us not to sell your Personal Information on a going-forward basis. Please email us at support@tigon-recruiter.comin the section titled “Disclosures for a Commercial Purpose”, above, to manage your opt-out preferences with respect to this right.
Non-Discrimination
You have the right not to receive discriminatory treatment for the exercise of your rights under the CCPA, subject to certain limitations. Please note that we reserve the right to offer you certain financial incentives as permitted by the CCPA that may result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time by contacting us.
Changes to this CCPA Policy
We reserve the right to amend this CCPA Policy at our discretion and at any time. When we make changes to this CCPA Policy, we will post the updated notice on the Site and update the CCPA Policy effective date at the top of the page. By accessing or using the Site and/or the Services, you acknowledge that you have read this CCPA Policy and, to the extent it applies to you, that you agree to the practices described in this CCPA Policy.

GDPR

Our Commitment To You And The Protection Of Your Data

We’re committed to partnering with Tigon customers and users to help them understand and prepare for the General Data Protection Regulation (GDPR). The GDPR is the most comprehensive EU data privacy law in decades, and will go into effect on May 25, 2018.

Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located. On this page, we’ll explain our methods and plans to achieve GDPR compliance, both for ourselves and for our customers.

 

Preparing For The GDPR

The GDPR’s updated requirements are significant and our team has worked diligently to bring Tigon’s product offerings and contractual commitments in line so customers could prepare themselves before May 25, 2018. Measures to achieve this included:

  • Continuing to invest in our security infrastructure
  • Making sure we have the appropriate contractual terms in place
  • Product offerings that include new tools for data portability and data management

We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes. We’ll provide you with regular updates along the way so that you’re always current.

Our Security Infrastructure And Certifications

Protecting our customers’ information and their users’ privacy is extremely important to us. As a cloud-based company entrusted with some of our customers’ most valuable data, we’ve set high standards for security.

Tigon has invested heavily in building a robust security policy, one that can handle a variety of issues — everything from threat detection to building new tools. In accordance with GDPR requirements around security incident notifications, Tigon will continue to meet its obligations and offer contractual assurances.

International Data Transfers: Contractual Terms

We offer European Union Model Clauses, also known as Standard Contractual Clauses, to meet adequacy and security requirements for our customers who operate in the E.U.

Stay Updated

Fulfilling our privacy and data security commitments is important to us. So we’re glad to help you prepare for all the changes the GDPR brings. If you have any questions about how Tigon can help you with compliance, we hope you’ll reach out to us.